Technical Support for Patrons

Are you experiencing problems with your mobile device or laptop? Would you like to learn a new skill? Maybe bounce a few questions off of us? We are happy to help!

Examples include: Assisting Patrons in clearing space on mobile phones or tables, internet security tips, file organization, email use, printing, scanning, data backups, software updates, open source (free) software recommendations and more. Our technical support services are focused on teaching our patrons to operate their devices independently. This is a free service.

Our Lansdowne branch hosts walk-in hours every Tuesday between 12:00 PM and 7:00 PM. For the most efficient experience, we encourage you to reserve an appointment time in advance.

Additionally, our Technical Support Coordinator provides personalized technical support at all branch locations. Please contact us to coordinate a session, to ensure that you receive the focused assistance you deserve at a time that fits your schedule.

Please complete the form below to submit your request or contact us at 613-659-3885. Our helpful staff is happy to assist.

*Our support is focused on guiding patrons here at the library to confidently manage their own devices. We are unable to provide technical maintenance, virus removal, or off-site services.

Two people sit at a table in a dimly lit room, viewed through a glass partition. A woman with dark hair tied up wears an olive green jacket, and a young man with short hair in a light gray T-shirt looks toward her. A Starbucks cup with a red straw is on the table.

A person using a MacBook laptop displaying a website with various templates on the screen.

An electronic tablet with a colorful abstract patterned screen lying on a gray surface, with a white stylus pen next to it and a closed laptop nearby.

Person holding a smartphone with both hands in an indoor setting, with a blurred office background.